Shipping Policy
Key Information:
- Order Cut-Off Time: 14:00 GMT
- Order Processing: 1 - 2 working days (Monday - Friday)
- Shipping Time: 5 - 7 working days (Monday - Friday)
- Free Delivery: Available on all orders within the United Kingdom.
Shipping Procedure
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1 - 2 working days (Monday - Friday). After processing, your order will be dispatched, you can expect your order to arrive within 5 - 7 working days (Monday - Friday).
Shipping Costs
We offer free shipping on all orders within the United Kingdom.
Delays
If your order hasn’t arrived within the maximum delivery timeframe, don’t worry - delays can occasionally occur due to peak seasons, holidays, weather, or other circumstances.
We kindly ask you to allow an additional 3 working days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at info@britexplorer.com, and we’ll investigate the issue.
Cancellations
If you need to cancel your order, you can do so by contacting us at info@britexplorer.com. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.
Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at info@britexplorer.com. We will promptly review your case and ensure you receive the correct, non-damaged item.
Business Information
Brit Explorer is operated by Own Ecom Ltd, a company registered in the United Kingdom.
Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
Company Number: 16247802
DUNS: 233522674
Email: info@britexplorer.com
Phone: +447520643047
Business Hours:
Monday - Friday, 08:00 - 17:00 GMT